Refund Policy
At jennikayni.com, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we’re here to help. Please review our refund policy below for details on returns and refunds.
Returns & Refunds
We accept returns within 30 days of the delivery date for a full refund or exchange. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.
How to Initiate a Return
- Contact our customer service team to request a return authorization.
- Once approved, you will receive instructions on how to return your item(s).
- Ship the item(s) back to us using a trackable shipping method.
Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong or defective item).
Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days. Refunds will be issued to the original payment method.
Non-Refundable Items
Certain items are not eligible for return, including:
- Gift cards
- Final sale items (clearly marked at the time of purchase)
Exchanges
If you need to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please check with your bank or payment provider first. Processing times may vary. If the issue persists, contact us for assistance.
Questions?
If you have any questions about our refund policy, please reach out to our customer service team. We’re happy to help!